Why use Hotpepper IT as your trusted IT support company

Honesty

We are turning the IT consulting world on its head by providing our clients honest solutions that solve their technology issues, with the focus on what is best for their companies, not what’s best for the consultant. Technology can be complex, demanding innovative solutions. Most IT consulting companies will recommend their “Best of Breed” IT solutions which usually are great for the consultant, and normally will resolve the technology issue, but at what cost? What if there are other solutions available that meet your requirements that might not provide an ongoing revenue stream for the consultant? Hotpepper IT will always provide you with honest recommendations and solutions that are right for your company.

Experience

We have extensive experience in the Real Estate and Construction verticals, working with SharePoint, Access, SQL, Active Directory, IIS, VOIP, Exchange, Office 365, Networking, InfoPath, Teams, Skype for Business, and more.

Flexible

IT solutions need to be as unique as the clients they serve. Who’s to say that what works for company A, B, C, and D will work for company F? Maybe you have that one legacy application that your company relies on for a specific task, but the software developer has gone out of business years ago. Is the answer to force you into a new product that might do the same task but at an increased cost in licensing, and probably lost time due to inefficiencies of using an unfamiliar application? Or, is it possible that by taking a flexible, holistic look at the impacted business process, a solution might present itself that only requires some operational changes to the process? Hotpepper IT has that flexibility to provide you with solutions that many other IT providers may overlook because they are more focused on the solution they want you to buy, not on the solution that is right for you.

Passionate

Hotpepper IT was created in response to today's environment of IT support providers that use their knowledge and expertise to feed on customers technology fears and confusion, turning those fears into a lucrative business. The more services they sell to their customers, whether they need the services or not, the better. We believe this predator mentality is unhealthy for everyone involved in the process. The client feels vaguely uncomfortable with these “Best Practices” solutions their support provider recommends because they are not entirely sure the solution is the best for them, but they have little choice. Either they fire their IT service provider which is a costly, and disruptive process, or they just bear with it. Hotpepper IT will never talk down to you about your IT support challenges. We are not satisfied until you are entirely satisfied. We strongly feel that this is the way IT support providers should all behave.

Customer-Focused

Our entire focus is on what can we do to make your company successful. If we are doing our job right, your IT technology becomes something you rarely think about, because it works when you need it, every time. If our clients are not happy, for any reason, we want to know so the issue can be resolved. We strive to be your technology partner by providing you only with solutions that enhance your business practices, helping you do what you do best by removing technology obstacles that stop you from reaching your business goals.